Help Center
Frequently Asked Questions
Quick answers to the questions our customers ask most often.
How do I place an order?
You can order directly from our catalog after creating a B2B account or as a guest. Add items to cart and proceed to checkout.
What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, and Invoice (Net 30) for verified B2B accounts.
Do you ship internationally?
Yes, we ship to over 140 countries. Shipping costs and delivery times vary by region.
What is your return policy?
Unused instruments in original packaging can be returned within 7 days. Custom orders are non-returnable.
Are your instruments CE certified?
All our products carry CE marking and comply with ISO 13485 standards.